Preschool child with a shirt and tie and an ethernet cable wrapped around him

Technical Support

We're here to help! Our technical support team is always happy to answer questions about your Hatch solutions. Whether it’s software, hardware, information on the device you bought last week or the one you bought years ago, technical support is part of the Hatch customer experience.

Select a device below:

NEW! Ignite by Hatch Tablet & Computer

Dynamic, ongoing assessment learning platform for students 28 months-age 5. Assesses learning and propels kindergarten readiness skills.

Ignite by Hatch screenshot on preschool tablet

Not finding what you are looking for? Click here to get in touch with a tech support expert.

TeachSmart® Interactive Display

Teacher-directed solution preloaded with a full year of activities for classroom management.

Not finding what you are looking for? Click here to get in touch with a tech support expert.

Whiteboard

Current Windows Version:
10

TeachSmart Version:
3.3.7

Whiteboard Quick Start Guide

Warranty Information

Frequently Asked Questions

Update Software

WePlaySmart® Multi-Touch Table

Social-Emotional skills are delivered for 2 or more children as they work together on fun and engaging activities that promote collaboration between peers.

Not finding what you are looking for? Click here to get in touch with a tech support expert.

iStartSmart® Tablet & Computer

Child-directed solution that monitors student’s progression toward kindergarten readiness.

Not finding what you are looking for? Click here to get in touch with a tech support expert.

Computer

Current Windows Version:
10

SSA Version:
5.8.3.0

Computer Quick Start Guide

Warranty Information

Frequently Asked Questions

Teacher Tablet

Allows easy data capture of documentation and progress information to help inform assessments (comes preloaded with apps).

Not finding what you are looking for? Click here to get in touch with a tech support expert.

Teacher Tablet

Windows Version:
10

Current Android Version:
7

Warranty Information

Didn't find what you were looking for? Fill out the form below or call us at 800-624-7968 ext.4.

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