Call Us
800.624.7968 Option 4
Center Hours Eastern Time:
Monday - Thursday
8:00 a.m. - 7:00 p.m ET
Friday
8:00 a.m. - 6:00 p.m ET
For answers to the most common support questions about our technology, please visit our Support FAQs.
We're here to help!
Our technical support team is always happy to answer questions about your Hatch products. From software to hardware, and from the device you bought last week to one you bought years ago, technical support is part of the Hatch experience. Need help? Just ask! It's free; and always will be.
Submit Form
Want us to call you? Fill out our technical support form and one of our experts will be happy to answer your questions! Inquiries are answered within 48 hours.
Hatch Technology Support Resources
We want to make sure that educators have all the help they need to integrate Hatch products into their daily classroom activities. Select your classroom's product below:
iStartSmart®
Tablet & Computer
Independently accessible, child-directed, adaptive learning system built for non-readers with tools to monitor child progress in REAL TIME.
Tablet
Current Version Android:
7.0
SSA Version:
5.8.3.0
Computer
Windows Version:
10
SSA Version:
5.8.3.0
iStartSmart® Software Upgrade Form
TeachSmart®
Interactive Display
Teacher-directed technology solution preloaded with a year's worth of activities for classroom management, literacy and math activities and more.
Display
Windows Version:
10
TeachSmart Version:
3.4.1.0
Whiteboard
Windows Version:
10
TeachSmart Version:
3.4.1.0
TeachSmart® Software Upgrade Form
WePlaySmart®
Multi-Touch Table
The first and only technology solution designed for 2 or more children to work together on fun and engaging activities that build social-emotional skills.
WePlaySmart
Windows Version:
10
WePlaySmart Version:
3.2.0
WePlaySmart® Software Update
If your WePlaySmart is turned on and connected to the Internet, the table will update automatically. We recommend keeping your WePlaySmart up to date so we can provide you and your children with the latest software. For help with connecting your WePlaySmart table to the internet, please watch the below video.
No internet in your classroom? Complete the form below and we'll mail your organization a USB drive that contains the update and easy installation instructions.
Teacher Tablet
Adult Tablet
Allows for easy capturing of documentation and progress information to help inform assessments (comes preloaded with apps).
Teacher Tablet
Current Version Android:
7