There are two ways to begin shopping on the site. One way is to click on the Shop button which will display a list of our categories to choose from. The second way is to use the drop down menu labeled Category Links. Chose a category by clicking on it (such as Literacy.) This directs you a page that displays a list of subcategories to choose from.

Browsing the products
Select a subcategory (such as Learning Kits) to view the product thumbnails in that subcategory. This will display all the products with in the subcategory. When you see an item that you'd like, you can add the item directly to your order by using the Add to Cart link or to view a larger image of the product, the price, the SKU/item number, a description and any special requirements such as truck shipment or assembly required, simply click on its name or thumbnail image. In addition, if the product has any related products they will be listed on this screen.

Add To Order
To add an item to your order from an item's product detail page, enter quantities and click the Add To Order button. To view your order total, click on the Cart button at the top of the screen.

Checkout
To checkout, click the Secure Checkout button on the cart page (if you're still shopping click on the Cart link at the top right of the screen to goto the cart page.) At this point if you have not already registered you will be prompted to do so. If you haven't logged in yet, you will be given the opportunity to do so on this screen. If you are already logged in you will be directed to your order summary page where you verify your shipping address and shipping method as well as enter payment details. Next, select the Complete My Order button and you will be shown a verification page with all of the order details on it - if anything is incorrect choose the Edit My Order button to make corrections. If all the details are in order select the Place My Order button to submit the order to HATCH When you place an order online, you will receive an order number in a confirmation email. You will be notified by email when your order ships.

A truck icon, appearing within the product detail window, means that the item is typically shipped via freight or truck to provide the most economical method for shipment. These items do not ship via parcel (UPS, USPS, FedEx) unless a customer specifically requests a different shipping method.

If you have a question about truck shipments, call us at 1-800-624-7968 or use our contact page.

Look for this icon within the product detail popup window of items that interest you. If the icon appears, that means assembly is required.

Don't worry, if you have questions about assembly after your product arrives, you may call our customer service line at 1-800-624-7968 and press 5 for Customer Service. Or better yet, we can come and set it up for you. Call for an assembly price quote and more information.

You must sign in, in order to submit a saved order.

Once signed in, click on the My HatchStuff link at the bottom of the page then click on the Saved Orders button. Saved orders contains a list of all orders you have saved to date. Click on the name or date of the saved order to view, edit, or submit a saved order. You may add the entire order to your cart or select individual items by clicking Add to Cart next to the products you wish to add.

Follow the prompts to checkout.

Sign in by clicking Sign In at the top of any page.

Add items to your cart as you normally would. When you are ready to save the order from the cart page, select Save Cart. You will then be prompted to name the order. After naming your order, simply select Save Order to save your order.

You are welcome to checkout with an authorized purchase order from a government agency. To do so, enter the purchase order number and the name and number of the issuing contact person on verification step of the checkout process. When you submit an order using a purchase order number, a Hatch® representative will verify the purchase order number by phone before the order will be processed. Purchase orders are not available to international, APO and non-contiguous US states.

You must be registered on HatchEarlyChildhood.com to place an order online. To register, you are required to enter your email address and create a password. You may complete this registration step by clicking Register on the top navigation bar of any page.

It's a good idea to sign in when you first arrive at our site. By signing in you'll have immediate access to your My HatchStuff page and will be able to checkout right away using your stored shopping preferences. To sign in, look for the Sign In link on the top navigation bar on our home page.

Enter your email address and password where indicated on the Sign In page. If you have forgotten your password, click on Forgot Password? on the Sign In.

If you would prefer not to complete your order online, you may call us toll-free, Monday-Friday, 8:00 am - 6:00 pm EST to place an order by phone. Within the United States, call 1-800-624-7968. Outside the United States, call 336-744-7280.

Alternatively, you may send your order to:

Hatch
PO Box 11927
Winston-Salem, NC 27116

Please note: there may be sale prices or continuity/reward programs that only apply to online orders.

Our Customer Service department is available Monday-Friday, 8:00 AM - 6:00 PM EST, to answer any questions concerning your order, site navigation or any other questions. Within the United States, call 1-800-624-7968. Outside the United States, call 336-744-7280. You may also contact us online by clicking here.

Most items available at HatchEarlyChildhood.com and in our printed catalog are shipped parcel post (FedEx or US Mail). A street address is required for shipment. We cannot ship orders to P. O. boxes.

Parcel Items
Our standard shipping policy is explained during check out. If you have any questions feel free to email us or call us toll-free at 1-800-624-7968.

International and APOs
Orders outside the continuous United States and APOs should call 1-800-624-7968 for a freight quote. Purchase orders are not available to international, APO and not contiguous US states.

Freight Items
Shipping for a freight item is 15% of the total of freight items or minimum charge according to the shipping map below. Inside delivery service is available for an additional $45.00 per delivery location.

A truck icon, appearing within the product detail window, means that the item can only be shipped via truck as opposed to parcel post (FedEx or US Mail). Truck shipments generally take longer to arrive and may require an additional shipping charge. If you have a question about truck shipments, call us at 1-800-624-7968.

Hatch® In A Hurry
Need it fast? We can get it to you tomorrow! When we receive your order by 11:00 AM, your order will arrive by 10:30 AM the next morning (where available) when you specify Hatch® in a Hurry delivery! Exact delivery time is limited by FedEx delivery areas. Extra charges apply. Available for most parcel post items.

Receipt of Products
DO NOT sign for damaged products without noting the damage. Also, count boxes you receive and note any shortages. Claims for shortages and damaged goods must be made within 10 days of receipt for valid claims. Hatch® will not be responsible for any damage and/or shortage that is not noted on delivery receipt.

Purchasing Terms

• Be sure to include a street address for shipment. We cannot ship orders to P.O. Boxes.
• All established accounts and/or public institutions with authorized purchase orders may charge their orders.
• Other non-government organizations and commercial institutions may prepay or use a credit card to place orders.
• Terms for all established accounts are Net 30 days. 1.5% finance charge will be added to all late payments.
• Orders may be prepaid with personal check, Visa, MasterCard or Discover. Please include expiration date with all credit card orders. Remember to include payment for shipping on all prepaid orders.
• No COD's, please.