Center Hours Eastern Time:
Monday - Thursday
8:00 a.m. - 7:00 p.m ET
8:00 a.m. - 6:00 p.m ET
For answers to the most common support questions about our technology,
please visit our Support FAQs.
We're here to help!
Our technical support team is always happy to answer questions about your Hatch products. From software to hardware, and from the device you bought last week to one you bought years ago, technical support is part of the Hatch experience. Need help? Just ask! It's free; and always will be.
Want us to call you? Fill out our technical support form and one of our experts will be happy to answer your questions! Inquiries are answered within 48 hours.
Your support request has been received! A Hatch expert will be in touch soon.
Hatch Technology Support Resources
We want to make sure that educators have all the help they need to integrate Hatch products into their daily classroom activities. Select your classroom's product below:
If your WePlaySmart is turned on and connected to the Internet, the table will update automatically. We recommend keeping your WePlaySmart up to date so we can provide you and your children with the latest software. For help with connecting your WePlaySmart table to the internet, please watch the below video.
No internet in your classroom? Complete the form below and we'll mail your organization a USB drive that contains the update and easy installation instructions.
Thank you! Your USB drive will be shipped within 1-2 business days.
Teacher Tablet Adult Tablet
Allows for easy capturing of documentation and progress information to help inform
assessments (comes preloaded with apps).